3 Tips to Get the Most Out of Your Executive Assistant

The most in-demand executive assistants have some characteristics in common: they are resourceful, great problem solvers, can anticipate their clients’ needs and have excellent organizational and communication skills. Their toolbox is versatile and vast, doing work that goes well beyond administrative duties. They’ve been known to write social media content, create graphic designs, wear the hat of a project manager, design websites and much more.

Executive assistants are considered the oil in the well-oiled business machine, strategically and seamlessly maintaining the balance of various obligations. Yet, the oil is still just one component of what makes it all work – the way in which a small business owner is able to communicate and delegate responsibilities is a critical factor in what makes an executive assistant exceptional at their work.

Here are three tips to consider to get the most out of your executive assistant.

1. Communicate, communicate, communicate

As many talents that executive assistants may have, mind-reading is not one of them. Particularly when it’s a new working relationship, it’s important not to assume they know how to do a specific task or where to find the resources needed to complete the task.

“For me, communication is key,” says Tifarah Gonie, virtual assistant and transcriptionist at Northern Primrose Consulting. She explains that when an employer gives clear, concise instructions, it helps set her up to complete the task correctly and efficiently, preventing delays.

And don’t hesitate to provide constructive feedback. “For me I like to know what I’m doing right and wrong as I’m doing it! It’s also great when they encourage questions and clarity,” says Northern Primrose Consulting executive virtual assistant, Ryan Eistetter. The sooner issues are addressed, the quicker they can be resolved, resulting in a stronger and more efficient system for your business.

2. Get (a little) personal

All relationships take time to develop and strengthen, and like with any relationship, you get as much as you put in. Allow the opportunity for your executive assistant to get to know you, not only what drives your purpose and career goals but your interests outside the office. Get to know a bit about your assistant as well. They will feel a stronger connection and be more invested in the success of the company.

But keep it professional and respect personal boundaries. Gossiping or oversharing can erode trust and mutual respect overtime. A successful leader-executive assistant relationship is sustained on both connection and professionalism.

3. Ask for their opinion

Executive assistants are very knowledgeable in a wide range of areas. Assistants who work for an agency, in particular, work with multiple clients and juggle many different projects and so are constantly learning new skills and systems across different sectors. Ask for their opinions on projects and get their feedback. You may be surprised to learn they have valuable experience and input to share.

If you’re stuck on a particular project, it may be helpful to consult with your agency assistant – because even if they don’t have the answer, they are well connected to people who can get the answers.

Want to learn more about working with an agency? Get in touch.